Refund policy

Our return policy is valid for 7 days from the date of delivery.

StackPro does not offer a long-term money-back guarantee.

Returns requested after the 7-day window will not be accepted.

Eligibility for Returns

To qualify for a return:

  • The request must be submitted within 7 days of delivery

  • The item must be unused and in good condition

  • No intentional damage

  • All original components and packaging must be included

  • Return authorization must be obtained in advance

Unauthorized returns will not be accepted.

Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Final sale items

  • Items returned without prior authorization

  • Items returned beyond the 14-day period

How to Initiate a Return

To request a return, please contact:

web@wiserliving.net

We will provide return authorization and detailed return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs.

Shipping fees are non-refundable.

If applicable, return shipping costs may be deducted from the refund amount.

For items valued over $75, we strongly recommend using:

  • A trackable shipping service

  • Shipping insurance

We cannot guarantee receipt of returned items.

Refund Process

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 3–5 business days for processing

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank

If the issue persists, please email:
web@wiserliving.net

Exchanges

We only replace items if they are defective or damaged upon arrival.

To request an exchange, email:
ckim@wiserliving.net

Approved exchanges should be sent to:

StackPro
14735 Garfield Ave.
Paramount, CA 90723
United States

Gifts

If the item was marked as a gift and shipped directly to you:

  • A gift credit will be issued once the return is received and approved

If the item was not marked as a gift:

  • The refund will be issued to the original purchaser